Understanding our returns policy
We want you to be completely satisfied with your Shropshire Soap purchase. This page outlines our returns policy to ensure a smooth and transparent process. Your satisfaction is our priority.
Your right to return
For online soap purchases at Shropshire Soap, you generally have legal rights to return items within 14 days of receipt if you change your mind. However, due to hygiene laws, opened sealed soap is often exempt from general returns unless faulty. Most sellers, including us, allow returns for unopened soap in its original packaging within a set period of 14 days.
Confidence in your purchase
We want you to feel secure when buying from Shropshire Soap. If, for any reason, you are not entirely happy with your purchase, you can return the product to us. This demonstrates our commitment to quality and customer satisfaction.
Condition of returned items
To be eligible for a return, items must be unopened and in their original, undamaged packaging. We cannot accept returns of opened or used soap for hygiene reasons, unless the product is faulty.
Return timeframe
Customers have 14 days from the date of receipt to initiate a return. Please contact us within this timeframe to arrange the return of your item.
You generally have legal rights to return items within 14 days of receipt if you change your mind, though hygiene laws often exempt opened sealed soap from general returns unless faulty; most sellers allow returns for unused soap in original packaging within a set period of 14 days for a refund or exchange, but be prepared to cover return postage unless the item is damaged or incorrect.